Creating a Culture of Quality & Continuous Improvement

ASQ Rochester
ASQ Rochester

Professional Development Meeting

February 5, 2020

Creating a Culture of Quality & Continuous Improvement

Franklin Allen

  • Cerame’s Italian Villa
  • 3450 Winton Place
  • Rochester, NY 14623

  • 5:30 – 6:15 PM Registration
  • 6:15 – 7:00 PM Dinner
  • 7:00 – 7:10 PM Section Announcements / Introductions
  • 7:10 – 8:00 PM Program

All reservations for dinner and program are requested by later than Friday January 31.


$20.00 for dinner and program; cash, check, or credit card at the door.

No charge for just program.

About The Program:
All organizations strive to excel in every facets of work that they deliver. To have your organization’s name amongst the best of the best is a goal each leader wants to accomplish. There are simple and creative approaches that can be done to achieve success in those arenas. Franklin will share the tools and techniques he is employing in his role as Program Manager at a local healthcare organization to go from good to great.

About the Speaker:

Franklin Allen is a Program Manager with Rochester Regional Health. In his role, Franklin partners with system and hospital leaders to delivering strategic direction and training to promote a patient and family-centered culture with long-lasting positive results. Franklin brings to Rochester Regional Health over 20 years of health care experience and a track record of operational and service excellence. Over his career, he has worked for Eastman Kodak Company, Highland Hospital and Press Ganey Associates.

Franklin has the proven ability to successfully improve patient and staff satisfaction. Under Franklin’s leadership, his departments have excelled and increased employee satisfaction, decreased patient flow throughput times, and consistently maintained high courtesy measures within the Press Ganey database. He co-authored a case study entitled, “Elimination of clostridium difficile by illumination? Surface disinfection by ultraviolet light treatment,” with members of his Infection Prevention team. He was awarded the distinction of being named the Leader of Excellence at Highland Hospital in 2010.

Franklin has a Bachelor of Science in Organizational Management from Roberts Wesleyan College in Rochester, New York. He also earned certification from The Academy for Healthcare Leadership Advancement, a collaboration between The Johnson School at Cornell University and the Healthcare Association of New York State (HANYS). In addition, he is a Lean Six Sigma Master Black Belt and a TeamSTEPPS Master Trainer.

You do not have to be an ASQ member to attend. All are welcome. Membership forms are available at each meeting. For more information about ASQRS including membership, contact Section Chair David Lee.

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Event Coordinator:

Event Date:

  •  Event Date: 02/05/2020
  •  Event Start: 05:30 PM
  •  Event End: 08:00 PM


  •  Available: 100
  •  Reserved: 10

Event Location:

  •  Cerame’s Italian Villa
  • 3450 Winton Place
  • Rochester, NY 14623